INDUSTRIES:

Transport & Logistics

Digitally Transforming Communications for Logistics

Deliver dynamic and engaging customer experiences with our omnichannel communications including SMS, Social Messaging, Video and Programmable Voice and more.  

Transport & Logistics Overview:

  • Rostering and job assignation
  • Appointments & Reminders
  • Alerts & Updates 
  • Planned delivery notifications
  • Delay notifications 
  • Successful delivery notifications with photos
  • Free up inbound calls to the call centre
  • Invoice payment reminders

Boost your Contact Centre with AI Capabilities

Make and receive calls within your contact centre application and retain customer conversations in one place.

Integrate CRM to Improve Agent Productivity

Add remote agents or contact centres across regions through a simple browser. Eliminate the need to deploy and configure expensive phones and PBX systems.

Simplify your Security with Two-Factor Authentication

  • Verify customers by reaching their mobile device with SMS or voice codes
  • Add a seamless layer of security with a single API
  • Eliminate special hardware or app, just use any phone number
  • Submit the phone number and we handle the rest
  • Pay only for successful conversions

Keep Customers Updated with SMS, Email and Social

  • Alert and engage customers every step of the way
  • Deliver timely notifications
  • Allow customers to confirm & reschedule appointments or deliveries by text or call
  • Reduce costs by minimizing missed appointments, delivery attempts, and support fees
  • Impress customers and strengthen relationships with media-rich features

Deliver Great Customer Experience with Real-Time Insights

  • Reference real-time insights and emotions to enable better decision-making, support, and outcomes
  • Minimize situations before escalation
  • Strengthen agent skills faster
  • Quantify impact of training programs, customer loyalty, and more

Happy Customer

“The Chatti Create team developed a custom solution allowing us to provide real-time ETAs and delivery updates by EMAIL and SMS using full automation”

Have a Question?

Our customer success team is here to help.

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24/7

Sale & Support

24B

Minutes & SMS
annually

100%

Australian
Direct Routes

100%

Satisfaction
Guaranteed