Support Plans

Reliable 99.99% Uptime Guarantee

Support Plans designed to suit business of all sizes.

Benefits Guaranteed Response​

Guaranteed response times based on an inquiry priority level. Most critical issues are immediately moved to the top of the priority list.

24x7 Phone & Email Support

If you require Enterprise grade phone and email support we have a plan designed for mission critical services for urgent help.

Dedicated Technical Account Manager

A dedicated Technical account manager who works with you on all fronts and understands your technology needs.


Priority & Enterprise plans are available for short-term agreements giving you the support you need when you require it the most. ​

Money-Back Guarantee

We’re proud to offer industry leading support and we guarantee it. If for any reason we don’t meet the average guaranteed response time in a given month, you’ll get 100% of your plan price money back.

Chatti Support Plans

Every account comes with the standard plan, with Enterprise-grade email support.

* Service Level Objective