Guaranteed response times based on an inquiry priority level. Most critical issues are immediately moved to the top of the priority list.
If you require Enterprise grade phone and email support we have a plan designed for mission critical services for urgent help.
A dedicated Technical account manager who works with you on all fronts and understands your technology needs.
Priority & Enterprise plans are available for short-term agreements giving you the support you need when you require it the most.
We’re proud to offer industry leading support and we guarantee it. If for any reason we don’t meet the average guaranteed response time in a given month, you’ll get 100% of your plan price money back.
Every account comes with the standard plan, with Enterprise-grade email support.
* Service Level Objective
Sales & Support
Minutes & SMS
annually^^
Australian owned &
access to Australian carriers
Satisfaction
Guaranteed
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