Support Plans

Reliable 99.99% Uptime Guarantee

Support Plans designed to suit business of all sizes.

Benefits Guaranteed Response​

Guaranteed response times based on an inquiry priority level. Most critical issues are immediately moved to the top of the priority list.

24x7 Phone & Email Support

If you require Enterprise grade phone and email support we have a plan designed for mission critical services for urgent help.

Dedicated Technical Account Manager

A dedicated Technical account manager who works with you on all fronts and understands your technology needs.

Flexibility​

Priority & Enterprise plans are available for short-term agreements giving you the support you need when you require it the most. ​

Money-Back Guarantee

We’re proud to offer industry leading support and we guarantee it. If for any reason we don’t meet the average guaranteed response time in a given month, you’ll get 100% of your plan price money back.

Chatti Support Plans

Every account comes with the standard plan, with Enterprise-grade email support.

Support Methods Standard (Free) Priority Enterprise
Service Status Notifications
Online Knowledge
Email/Web Portal(business hours)
Email/Web Portal (24/7)
Chat Support (business hours)
Phone Support (24/7)
Designated Support Engineer
Initial Response Times SLO* SLA
Urgent - Critical Service Unavailable
N/A
2 hours
30 minutes
High - Serious Service Disruption
N/A
2 hours
1 hour
Normal - Other Problems
N/A
4 hours
3 hours
Low - Minor or Scheduled
N/A
1 business day
1 business day
Follow-up Response Times
Urgent - Critical Service Unavailable
N/A
N/A
1 hour
High - Serious Service Disruption
N/A
N/A
2 hour
Normal - Other Problems
N/A
N/A
4 hours
Low - Minor or Scheduled
N/A
N/A
8 business day
Price
FREE

"4% of monthly spend
(or $500 minimum)"

"8% of monthly spend
(or $5008 minimum)"

* Service Level Objective

Have a Question?

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