Streamline Your Operations

Enhance business communication to optimise staff & customer engagement.

Operations

Increase operational efficiency by using cloud communications to streamline you workforce

Deliver Urgent Alerts & Notifications

Keep your customers up to date with secure notifications regarding account changes, appointment reminders and deliveries. Send critical updates with emergency alerts regarding pandemic action, weather responses and other public service announcements. SMS alerts can be delivered in bulk within seconds, promising high open rates and reducing stress for your call centres.

Provide your customers with an opportunity to click a trackable link, watch a video, reply or call back. 

Coordinate Your Work Force

Increase your productivity and operational efficiency by alerting your workforce of changes in real-time. As roster changes occur, avoid confusion and improve staff attendance through SMS notifications. Integrate Chatti with your Field Service Management system allowing you to programmatically contact specific employees, departments, and specialists reducing stress on management & HR.

Privacy to Protect Your Business

Private Voice Communication allows your team to
connect with customers without revealing their actual phone numbers. Keep conversations with users on your marketplace to avoid off-platform transactions.

Track, record, and analyse calls to gain new insights on your business.

Automate Your Communication

Send automated communication across multiple channels based on triggers from your business software.

Build custom services to handle outgoing SMS messages, calls and auto replies such as delivery notifications or delays. Chatti’s full conversational AI platform creates operational automation that goes beyond just chat and communication.

Products For Smooth Operators

Dispatch Notifications

Send Dispatch Notifications across any communications channel from SMS to Text-To-Voice to advise your customers of a delivery delay or to advise a serviceman has arrived on location. 

SMS remains the most powerful channel for Dispatch Notifications due to an open rate of more than 90% with the average read time being within four minutes.

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Account Notifications

Keep your customers in the loop about every change to their account with a tailored customer experience. Set the type and frequency of alerts and trigger SMS  and Voice notifications from your business software using the Chatti API.

Send Notifications such as a password reset low balance alert, suspicious account activity, billing reminders and more.

Allow customers to act upon an alert with our 2-way communication capabilities allowing you to take instant action.

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Appointment reminders

Keep your revenue on schedule and reduce fail-to-attend rates by sending confirmation and appointment reminders. Interact with your customer to confirm or reschedule an appointment by SMS, Social Chat apps or Voice. Make it easy for customers to confirm, reschedule, or cancel their appointments and protect your revenue.

Laser Clinics Australia confirms over 10,000 bookings across Australia and New Zealand every day using the Chatti SMS Gateway.

Laser Clinics

Emergency Alerts

When you have a critical message to send with urgency, you can rely on Chatti.. Chatti is connected to the world’s largest SMS Gateway and with our patented Adaptive Routing technology we ensure every messages that is deliverable, gets delivered at the quickest send rates in the Industry.Our Message API technology allows for multiple communications channels to be used seamlessly and along with our Dispatch API technology we can detect if a primary communication channel of choice is unsuccessful and can automatically utilise another channel.

Example: SMS Notification is sent asking for evacuation. A response is required, and no response is received within a set period of time. The system can automatically ring a phone as a persistently ringing phone is much harder to ignore. Chatti takes Emergency Notifications and Services Seriously. If you are interested in these services please talk to one of our experts for special account provisioning and 24/7 account management.

Solutions Built for Operations

Enhance the way you communicate with your staff and customers for streamlined operations. Chatti provides in-house services to assist you with industry leading 24/7 support.
Chatti Create
Have a communication need but can’t find the right product? We will work with you to develop the optimal solution to suit your brand. Chatti also provides world class API’s to our global network with free integration for enterprise customers.
Chatti AI
Communicate instantly with your customers using our SMS & voice platform. Simply login, upload your contacts and start sending. Explore amazing features such as auto reply, advanced automations, opt-out management and much more.

Why Chatti for Operations?

Multiple Communication Channels

Instant
Analytics

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24/7 Sales & Support

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Confirm
Delivery

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Fastest Delivery Times

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World’s Largest Coverage

Integrate with your CRM, CMS & Ecommerce Platforms

Automate your business communications for seamless integration into the worlds most popular software platforms.

API

Loved by Developers, Built for Business

Build amazing experiences easily with Chatti. We help growing companies and agile enterprises reach 6 billion people in practically every country. See how we can work for you, in any language.

Happy Customer

The Chatti Create team developed a custom solution allowing us to provide real-time ETA and delivery updates by EMAIL and SMS using full automation.

Be rewarded for everyday business communications

Qantas Opoerations

Earn up to 11,000 bonus points*

In Good Company

Businesses around the world trust our network to stay connected.

Our Clients