Banking & Finance

Deliver a Better Customer Experience for
Financial Services

Innovative companies are using communication APIs to transform the customer experience in the finance space by delivering dynamic and engaging real-time authentication, video, voice and messaging interactions. 

Banking & Finance Overview:

  • Low balance alerts
  • Tax notifications
  • Invoice or application reminders & updates
  • Appointment reminders
  • Solicit feedback with SMS surveys
  • Engage with offers and rewards
  • Use one time passwords and verify real users
  • Reduce calls to the call centre
  • Effective debt collection

Prevent Fraud

Prevent fraud with Detection & Step-Up Verification.
Detect possible fraud and trigger step-up authentication when needed.

  • Prevent fraudulent transactions
  • Reduce customer friction
  • Ensure your customers are genuine
  • Integrate with Chatti Number Insight API and Verification API

Authenticate Customers with Two-Factor Authentication

Verify customers by reaching their mobile device with SMS or voice codes.

  • Add a seamless layer of security with a single API
  • Eliminate special hardware or app, just use any phone number
  • Submit the phone number and we handle the rest
  • Pay only for successful conversions

Keep Customers Engaged

Keep Customers Engaged with SMS, Email, and Social Alert and
notify customers through convenient communication channels.

  • Deliver timely notifications regarding account balances, questionable transactions, and more
  • Allow customers to confirm or reschedule appointments by text or call

Deliver Great Customer Experience

Receive Real-Time Insights.
Reference real data to enable better decision making and outcomes.

  • Minimise situations before escalation
  • Strengthen agent skills faster
  • Quantify impact of training programs, customer loyalty, and more

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