Customer Success Stories

See who’s innovating their customer communications
using Chatti on the worlds most connected gateway. 

Logistics giant Aramex uses the WhatApp Business solution through the Message API to increase the speed of their delivery process and enhance customer experience. Within the first six months of implementing WhatsApp, Aramex had reached more than one million customers and found 41% of shipment enquiries being process via WhatsApp.

The growth of digital transition has been most significant in global logistics and transportation companies by providing streamlined logistics processes, increased customer satisfaction, higher productivity and innovative business models.

Specifically, for the last thirty five years Aramex has been a leader and innovator in logistics and transportation solutions operating in 65 countries with over 16,000 employees. 

New, advanced technology-enabled solutions are at the heart of the digital transformation for Aramax.

Our gateway partners provide this service through the Messages API and provide Aramex the choice of SMS, MMS, the WhatsApp Business solution, Facebook Messenger, Viber and more. The WhatsApp Business solution provides customers with a messaging channel with functions such as ‘find the nearest Aramex location’, ‘track and trace’ and ‘on-demand shipment notifications’. Companies such as Aramex need to make sure that their technology platforms enable the highest level of efficiency. 

Laser Clinics Australia recently made the switch to Chatti. “Chatti provides stronger delivery rates and speed to all our customers across our markets; Australia, New Zealand & UK”

Global Marketing Director, Louise Chamberlain.

With a loyal customer base and rapidly growing to over 150 clinics across Australia and New Zealand. Over the last four years alone, Australia’s cosmetic industry has grown rapidly, with 51% of all Australian women purchasing cosmetic products and procedures in an average six months.

Due to this rapid customer growth and demand for procedures, Laser Clinic needed to digitally transition to more global platforms to reach customers in an effective way, while also providing larger accessibility. As of 2019, Laser Clinics Australia has partnered with Chatti to provide SMS marketing and notification to their customers.

By utilising Chatti solutions, Laser Clinics has noted faster SMS delivery times per second and a higher delivery success rate to their data base. Chatti provides Laser Clinics access to our Omnichannel platform Chattabox which provides SMS and Voice capabilities.

Laser Clinics is the fastest growing aesthetics company in the world and utilises Chatti’s platforms for marketing and operations. This includes the SMS Gateway API for all notifications to reach customers across Australia, New Zealand and soon the United Kingdom. This partnership has lead to increased SMS delivery rates and higher conversions for the company.

GETT is a global ride-sharing company throughout multiple countries utilizing our SMS API and Voice API Gateways.

Grab is a leading ride-hailing company in 34 cities across Southeast Asia and provides a wide range of services through their mobile app, and uses a customer notification user verification process with scaling operational SMS and Voice messages. The company’s mission is to provide a safe and easily accessible transportation platform with the ability to scale user communications and verifications. Geographically, cloud communications were initially a challenge for this company due to non-reliable carrier infrastructures, however this partnership overcame this through providing access to a worldwide carrier network and adaptive routing algorithm.

When new users register an account, a phone number verification code is delivered by SMS and once this code is entered into the app, all the features are able to be accessed.

To communicate with users during the booking process, Grab uses our SMS Gateway API to roll out transactional and operational notifications, including booking, cancellation, and route change updates. SMS is used to increase user retention and engagement through localised mobile marketing campaigns.

Grab is the leading ride-hailing company in Asia and is partnered with Chatti’s Gateway partners for international customer notification SMS and Voice messages.

Grab is a leading ride-hailing company in 34 cities across Southeast Asia and provides a wide range of services through their mobile app, and uses a customer notification user verification process with scaling operational SMS and Voice messages. The company’s mission is to provide a safe and easily accessible transportation platform with the ability to scale user communications and verifications. Geographically, cloud communications were initially a challenge for this company due to non-reliable carrier infrastructures, however this partnership overcame this through providing access to a worldwide carrier network and adaptive routing algorithm.

When new users register an account, a phone number verification code is delivered by SMS and once this code is entered into the app, all the features are able to be accessed.

To communicate with users during the booking process, Grab uses our SMS Gateway API to roll out transactional and operational notifications, including booking, cancellation, and route change updates. SMS is used to increase user retention and engagement through localised mobile marketing campaigns.

Staples created a quick to order solution known as the Easy System. See how they utilised our Voice API to innovate the way in which customers order their office supplies.

Staples created a quick to order solution known as the Easy System. See how they utilised our Voice API to innovate the way in which customers order their office supplies. The Voice API is used in conjunction with IBM Watson to offer a seamless voice activated ordering solution from multiple devices.

 

Roadmap helps business travellers stay connected through a globally scalable SMS platform providing easy user verification and SMS notifications for delays, trip information and bookings.

Roadmap is a mobile app that has been designed to connect travelers, travel agents, enterprise companies and travel management companies and provide trip overviews to save time and money. There are over 600,000 users in 40 countries using Roadmap each month which means a scalable SMS solution is used for authentication and travel alerts without limitations of carrier variabilities. Due to the SMS API, Roadmap noted a 70-80% app download increase, increased delivery success and significant geographical expansion.

G2A.com is a global transaction company that houses the world’s fastest growing digital marketplace for game key codes and digital products and uses Verify , SMS, Number Insight and Virtual Numbers Gateway APIs.

The technology provided through this partnership is beneficial for G2A.com because protection is so important and it is quick to detect and signal errors or miscommunication in order to pick up suspicious behaviour. Verify technology is used for account security with two-factor authentication on logins and actions while SMS is used for server errors and security notifications. Having a tightly secure site is also provided through the Number Insight API which increases security when customers provide their phone number.

InTouch Health is a global health network that uses cloud-based technology to provide optimal clinical care anytime at any location. By providing telehealth devices, products and services the health systems used are done so at a reduced cost and larger scale.

The healthcare profession has many parameters and restrictions when it comes to network and the security of patient data and records. The Chatti Video API allows a next generation multi-party telehealth care on a web-based experience called WebRTC. 

InTouch Health utilises APIs and video platforms needed to enable physicians and patients to interact within the InTouch Health network via internet browsers. 

The impact within the health profession for InTouch Health has shown it is used in more than 2000 locations with more than 25,000 clinical uses every month. By implementing Video API into InTouch Health the service was able to go to market with WebRTC- based physician/patient multi-party care that is supported on all devices.

 

Youfoodz utilised Chatti’s SMS & Email platform on their journey to becoming Australia’s number one meal delivery company.  

Youfoodz and Chatti combined in 2016 for SMS Marketing and Email and Notifications. By utilising Chatti’s custom development services – Chatti Create, a full custom integration was created linking Youfoodz CRM with their Cloud Logistics software. This integration provided customers with a delivery time window by email on the day of the delivery and real-time updates by SMS with full automation.

The customer success team in the call centre witnessed a reduction in enquires by email and phone calls instantly. This service has been running successful for years and is a great example of how the experts at Chatti Create worked alongside Youfoodz to innovative customer communications.