Here we explains some key information about working with Chatti Support. Please refer to Support Plans for more information about our support programs, including Service Level Objectives (SLOs).
We have these guidelines to help us provide the best possible support for our customers, but we also try to be flexible when it’s in our customers’ interest.
If you believe your issue meets the criteria for a different priority level, submit it though our support page here.
|URGENT||Critical Services Unavailable||All these apply: |
|HIGH||Serious Service Disruption||All these apply: |
|NORMAL||Other Problem||Any of these apply: |
|LOW||Minor or Scheduled||Either of these apply: || |
Chatti does not conduct any regular scheduled maintenance. However, if maintenance is requested, it will be listed on our status page. 7 days before the scheduled date. Please subscribe to alerts on this page.
We 100% guarantee the following:
We are serious in providing the highest level of service and uptime to our customers. We ensure the following:
Chatti provides industry leading support designed for businesses of all sizes with all customers receiving enterprise-grade email support.