Youfoodz utilised Chatti’s SMS & Email platform on their journey to becoming Australia’s number one meal delivery company.
Youfoodz and Chatti combined in 2016 for SMS Marketing and Email and Notifications. By utilising Chatti’s custom development services – Chatti Create, a full custom integration was created linking Youfoodz CRM with their Cloud Logistics software. This integration provided customers with a delivery time window by email on the day of the delivery and real-time updates by SMS with full automation.
The customer success team in the call centre witnessed a reduction in enquires by email and phone calls instantly. This service has been running successful for years and is a great example of how the experts at Chatti Create worked alongside Youfoodz to innovative customer communications.